Privacy Policy

Who we are

NEONEST is a UK-based online retailer. This privacy policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What data we collect

When you place an order, we collect:

• Name and email address
• Shipping and billing address
• Payment information (processed securely by Stripe — we never see or store your card details)
• Order history

When you browse our site, we may collect:

• IP address and browser type
• Pages visited and time spent
• Referring website

How we use your data

• To process and fulfil your orders
• To send order confirmations and shipping updates
• To respond to your enquiries
• To improve our website and services
• To send marketing emails (only with your consent — you can unsubscribe at any time)

Payment processing

All payments are processed by Stripe. Your card details are encrypted and sent directly to Stripe — they never pass through or are stored on our servers.

Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request transfer of your data to another service

To exercise any of these rights, contact us at the details below.

Cookies

We use essential cookies to operate the shopping cart and remember your preferences. We do not use third-party tracking cookies unless you consent.

Contact

For any privacy-related enquiries, email us at hello@example.com.